As a medical practice manager, you work with a diverse set of professionals, including physicians, other clinicians, and clerical staff. Some of your team may have recently entered the workforce while others could be looking to retire within the next few years. What’s more, everyone has a distinct personality and different skill set(s) as well as a preferred way of completing tasks.
With so many moving parts, managing group dynamics can be a challenge. But fostering a dream team will help you to better satisfy the needs of your business, from maximizing revenue to delivering quality patient care. And it may be accomplished by concentrating on three key areas.
- A common goal
Outline your practice’s vision and recurrently share it with the members of your team. It may seem like a simple act, but defining your mutual objective will provide clarity and ensure everyone grasps what you want to achieve as an organization. In addition, it will give you a chance to underscore the importance all roles play in the success of your practice, which will go a long way toward promoting collaboration and making each member of your staff feel valued.
To develop and maintain strong relationships, effective communication is essential. Establish an authentic connection with each member of your team by letting them know how much you appreciate their contributions and demonstrating you care about them.
You may find it beneficial to schedule regular team meetings as well as one-on-ones to answer questions and discuss any concerns and/or issues that arise. Moreover, remain available to provide support whenever it is needed. When a member of your practice team speaks with you, whether it is about a problem or an idea for a new process, listen carefully to ensure you have a thorough understanding of what is being relayed. If you need clarification, ask for it. And when you communicate vital information, make certain each member of your team comprehends its full import by encouraging feedback and a candid exchange.
Being open and honest with everyone on your practice team is a good policy simply because it is the right thing to do. So, for example, if changes are imminent, hold a team meeting to update everyone at the same time on what will be taking place and what they can expect going forward. Letting everyone be in the know will breed trust. By maintaining a policy of transparency, your practice will gain a great deal in terms of loyalty, unity, and performance.
A solid foundation
While there is no magic bullet for cultivating the ideal team, affording a clear practice vision, effective two-way communication, and transparency will present you with a solid foundation for your healthcare organization’s growth and success.